REYNOLDS PHYSIOTHERAPY PROF. CORP.

PRIVACY POLICY

Introduction                            

Reynolds Physiotherapy Prof. Corp. (the “Company”) has a practice of protecting the privacy and security of customer, supplier, and employee records. We are committed to meeting our obligations under Canadian data privacy laws, including the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and applicable provincial laws. We adhere to the privacy principles set out below, which govern the way we collect, use, store and disclose Personal Information that is obtained in the course of development, sales, promotion, and distribution of our products or in the course of employment.

“Personal Information”, as used in this policy, means any information about an identifiable person, including employee records, and customer and supplier information, but does not include the name, title, business address, business telephone number, business fax number or business e-mail address of an employee of an organization.

Policy for the Protection of Personal Information:

We will collect, use, store and disclose Personal Information in accordance with the following privacy principles:

1.    Accountability. The overall responsibility for ensuring our compliance with data privacy laws and this privacy policy rests with the Vice President, Finance & Administration, who is our Privacy Officer, although other individuals within ABC have responsibility for the day-to-day collection and processing of Personal Information and may be delegated to act on behalf of the Privacy Officer. We are responsible for Personal Information in our possession or custody, including Personal Information that we may transfer to third parties for processing. We will require our service providers to agree to contractual requirements that are consistent with our privacy and security policies. We will require that our service providers be prohibited from using Personal Information, except for the specific purpose for which we supply it to them.

2.    Identifying Purposes. Either before or at the time of collection, we will identify the purposes for which we plan to use the Personal Information. Depending upon the way in which the Personal Information is collected, this can be done orally or in writing. The Company may use the information we collect for the following purposes:

(a)         to ship products or provide services to our customers;

(b)         to provide customers access to ABC products;

(c)         to respond to customer inquiries about accounts and other services;

(d)         to understand our customers and prospective customers’ needs and to offer products and services to meet those needs;

(e)         to conduct credit checks on customers or prospective customers; and

(f)          to meet legal requirements.

Unless required by law, we will not use Personal Information for a new purpose without the knowledge and consent of the individual to whom the information relates.

3.    Consent. Personal Information will only be collected, used, or disclosed with the consent of the individual, except in certain circumstances permitted or required by law. The way in which we seek consent may vary depending upon the sensitivity of the information. We will obtain consent in all cases where the Personal Information involved is considered sensitive, such as income or health information. Typically, we will seek consent for the use or disclosure of Personal Information at the time of collection. Additional consent will be sought, however, after the Personal Information has been collected if it is required for a new purpose. In certain circumstances, obtaining consent would be inappropriate. The federal Personal Information Protection and Electronic Documents Act and provincial privacy laws provide for exceptions where it is impossible or impractical to obtain consent.

By contacting Reynolds Physiotherapy Prof. Corp. by phone or text, you agree to receive text messages.  Please note message and data rates may apply.  Message frequency varies.  You may opt out of receiving text SMS at any time by replying STOP.

     A sample text communication from our company could be:  Hey (name) this is from Reynolds Physiotherapy.  Your therapist is ill today and will reach out soon to reschedule.

4.    Limiting Collection. We will collect Personal Information by fair and lawful means and will limit the amount and type of Personal Information we collect to that which is necessary for our identified purposes:

a)     Log data. When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

b)     Device data. We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

c)     Personal information. We may ask for personal information, such as your name, email, phone/mobile number, home/mailing address.

d)     We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

5.    Limiting Use, Disclosure and Retention. We will not use or disclose Personal Information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Subject to any applicable business, legal, or regulatory requirements, we will ensure that the data is destroyed in a secure manner, erased, or made anonymous.

We do not keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

•   to contact and communicate with you;

•   for internal record keeping and administrative purposes;

•   for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms; and

•   for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.

We may disclose personal information to:

•   third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; and

•   our employees, contractors and/or related entities.

6.    Affiliates with Whom We Share Information. The Company may provide Personal Information to affiliates. Our affiliates are the family of companies that form our parent company and any/all sister or related companies.

7.    Accuracy. We will use our best efforts to ensure that Personal Information that is used on an ongoing basis and information that is used to make a decision about an individual is as accurate, complete, and up to date as necessary for the purpose for which it is to be used.

8.    Safeguards. We will protect Personal Information with safeguards appropriate to the level of sensitivity of the information. Our safeguards protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held. We will exercise care in the disposal or destruction of Personal Information to prevent unauthorized parties from gaining access to the information. Our methods of protection include physical measures (e.g., locked file storage and restricted access to offices), organizational measures (e.g., security clearances and limiting access on a need-to-know basis) and technological measures (e.g., the use of passwords and encryption). We also require our outside service providers to provide a comparable level of protection to Personal Information that we may supply to them.

9.    Limits of our policy. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

10. Individual Access. Upon written request, we will inform an individual of the existence, use, and disclose of his/her Personal Information and give him/her reasonable access to that information. We may deny access for legally permissible reasons, such as situations where the information is prohibitively costly to provide, if it contains references to other individuals, or where it cannot be disclosed for legal, security or commercial proprietary reasons. We will advise the individual of any reason for denying an access request. When an individual successfully demonstrates the inaccuracy or incompleteness of Personal Information held by us, we will correct or update the information as required.

11. Changes to this policy. At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

12. Filing Inquiries and Complaints. We will investigate all written complaints and respond to all written inquiries. If we find a complaint to be justified, we will take appropriate measures to resolve it.

To file an opt-out request, request access to your information, report incorrect information or file a complaint, please contact us at:

Reynolds Physiotherapy Prof. Corp.

2501 Jasper Ave, Unit 130

Saskatoon, SK

S7J 2K2

Email: reynoldsphysiotherapy@outlook.com

Telephone: 306-700-3138

Fax: 639-630-2119